Terms of Use

Last Updated: June 4, 2025

Welcome to ConneX ("ConneX," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website located at [Insert your website URL here, e.g., www.conne-x.com] (the "Website"), and any services, products, or platforms offered by ConneX (collectively, the "Services").

By accessing or using our Website and Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Website or Services.

1. Acceptance of Terms

By using the Website or Services, you affirm that you are of legal age and have the legal capacity to enter into this agreement. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such a case, "you" and "your" will refer to both you and the entity.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes will be effective immediately upon posting the revised Terms on the Website, along with an updated "Effective Date." Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of updates.

3. ConneX Services

ConneX provides customer experience solutions, which may include, but are not limited to, customer service support, data analytics, insights generation, and other related services. The specific scope, features, and pricing of our Services will be detailed in separate service agreements, proposals, or contracts entered into between ConneX and its clients (each, a "Service Agreement"). In case of any conflict between these Terms and a Service Agreement, the provisions of the Service Agreement shall prevail with respect to the specific services covered by that agreement.

4. Your Responsibilities and Obligations

As a user of our Website and Services, you agree to:

  1. Accurate Information: Provide accurate, current, and complete information when registering for an account or using our Services, and to promptly update such information as necessary.
  2. Lawful Use: Use the Website and Services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations, including but not limited to the Consumer Act of the Philippines (Republic Act No. 7394) and the Electronic Commerce Act (Republic Act No. 8792).
  3. Account Security: Maintain the confidentiality of your account login credentials (username and password) and be solely responsible for all activities that occur under your account. Notify ConneX immediately of any unauthorized use of your account or any other breach of security.
  4. Prohibited Conduct: Refrain from engaging in any of the following prohibited activities:
    • Using the Website or Services in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Website or Services.
    • Attempting to gain unauthorized access to any part of the Website or Services, other accounts, computer systems, or networks connected to our servers through hacking, password mining, or any other means.
    • Transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
    • Uploading or transmitting viruses, worms, Trojan horses, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
    • Collecting or harvesting any personally identifiable information from the Website or Services without our express written consent.
    • Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
    • Engaging in any activity that constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.
  5. Client Customer Data: If you are a client of ConneX and provide us with personal data of your customers, you represent and warrant that you have all necessary rights, consents, and legal bases to provide such data to ConneX for the purposes of our Services, and that your instructions to ConneX for processing such data comply with all applicable data protection laws.

5. Intellectual Property Rights

The Website and Services, including all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by ConneX, its licensors, or other providers of such material and are protected by Philippine and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Website and Services for your business purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website or Services, except as generally and ordinarily permitted through the Website's functionality or as expressly authorized in a separate Service Agreement.

The ConneX name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ConneX or its affiliates or licensors. You must not use such marks without the prior written permission of ConneX.

6. Confidentiality

In the course of providing Services, ConneX and its clients may exchange confidential information. Both parties agree to maintain the confidentiality of all proprietary or sensitive information disclosed during the term of any Service Agreement and these Terms. Neither party shall disclose any confidential information to third parties without prior written consent from the other party, except as required by law or as necessary for the performance of Services under a Service Agreement.

7. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CONNE CX HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. NEITHER CONNE CX NOR ANY PERSON ASSOCIATED WITH CONNE CX MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE OR SERVICES.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CONNE CX, ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SUCCESSORS, AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, OR ANY SERVICES OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

NOTWITHSTANDING THE FOREGOING, IF CONNE CX IS FOUND TO BE LIABLE, CONNE CX'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO CONNE CX FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.

9. Indemnification

You agree to defend, indemnify, and hold harmless ConneX, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website or Services, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.

10. Governing Law and Jurisdiction

All matters relating to the Website, Services, and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the **Republic of the Philippines**, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of **Pasig, Metro Manila, Philippines**, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.

11. Termination

We may terminate or suspend your access to all or part of the Website and/or Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Miscellaneous

  • Entire Agreement: These Terms and our Privacy Policy constitute the sole and entire agreement between you and ConneX regarding the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and Services.
  • Waiver and Severability: No waiver by ConneX of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ConneX to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
  • Force Majeure: ConneX shall not be liable for any failure or delay in performance under these Terms for causes beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

13. Contact Information

If you have any questions about these Terms of Use, please contact us:

ConneX

Email: [email protected]