Privacy Policy

Last Updated: June 4, 2025

ConneX ("ConneX," "we," "us," or "our") is committed to protecting the privacy of our clients, their customers, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert your website URL here, e.g., www.connex.com], use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We may collect personal information about you from various sources, including:

  • Information You Provide Directly:
    • Contact Information: Name, email address, phone number, company name, job title, and mailing address when you inquire about our services, request a demo, sign up for newsletters, or contact us for support.
    • Account Information: If you create an account to access our platforms or services, we may collect usernames, passwords, and other credentials.
    • Feedback and Communications: Information you provide when you communicate with us, including customer support inquiries, survey responses, and feedback.
    • Client Customer Data: In the course of providing our customer experience services, we may process personal data of your customers (e.g., names, contact information, interaction history, purchase data) on your behalf. This data is processed strictly according to our agreements with our clients and their instructions.
  • Information Collected Automatically:
    • Log Data: When you visit our website, our servers automatically record information that your browser sends, such as your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
    • Device Information: Information about the device you use to access our services, such as device type, operating system, unique device identifiers, and mobile network information.
  • Information from Other Sources:
    • We may receive information about you from third-party partners and service providers if you interact with them in connection with our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: To operate, deliver, and improve our customer experience solutions and services.
  • To Communicate with You: To respond to your inquiries, provide customer support, send administrative information (e.g., service announcements, security alerts), and marketing communications (where you have opted in).
  • To Personalize Your Experience: To understand how you and others use our services and to tailor content and offerings to your interests.
  • For Analytics and Research: To monitor and analyze trends, usage, and activities in connection with our website and services, and to conduct research and analysis for business planning and product development.
  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activity.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
  • To Enforce Our Terms and Conditions: To enforce our agreements and policies, including our Terms of Service.
  • For Client Customer Data: To process personal data of our clients' customers solely for the purpose of providing the agreed-upon customer experience services to our clients, acting as a data processor on their behalf.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • With Our Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analytics, payment processing, marketing, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • With Our Clients: When processing client customer data, we share it only with the respective client to whom the data pertains, as part of the services we provide.
  • Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, your information may be transferred.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of ConneX, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, or (v) protect against legal liability.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods vary depending on the type of information and the purpose for which it was collected.

6. Your Privacy Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access and Correction: The right to access and request correction of inaccuracies in your personal information.
  • Deletion: The right to request the deletion of your personal information, subject to certain exceptions.
  • Objection to Processing: The right to object to the processing of your personal information under certain circumstances.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact details provided below. Please note that we may require you to verify your identity before responding to your request. For client customer data, requests to exercise privacy rights should generally be directed to our respective clients, as they are the data controllers.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

ConneX may process and store your information in countries other than your own. If you are located outside of the country where our servers are located, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

ConneX

Email: [email protected]